Website: https://thewbtutors.com
Effective Date: 01/09/2020

1. Introduction

We are committed to protecting your privacy in accordance with the UK GDPR and Data Protection Act 2018. This policy explains how we collect and use personal data.

2. Data Controller

The Whiteboard Tutors is the data controller.
Email: info@thewbtutors.com

3. Data We Collect

• Student and parent/guardian details
• Contact information
• Academic records and progress
• Technical data (IP address, browser type)
• Payment details (processed securely)

4. Legal Basis

We process data under contract, consent, legal obligation, and legitimate interests.

5. Use of Data

We use personal data to deliver tutoring, manage accounts, communicate, improve services, and ensure safeguarding.

6. Safeguarding

• All tutors follow safeguarding standards
• Sessions may be monitored or recorded
• No direct off-platform contact allowed
• Concerns may be reported to authorities

7. Data Sharing

We only share data with trusted providers such as payment processors and learning platforms.

8. Data Security

We use secure systems, encryption, and access controls to protect data.

9. Data Retention

We retain data only as necessary, typically up to 6 years for records.

10. Your Rights

You have rights to access, correct, delete, restrict, and transfer your data.

11. Children’s Data

We only process children’s data with parental consent and enhanced safeguards.

12. Cookies

We use cookies to improve website performance and user experience.

13. Complaints

You may contact the Information Commissioner’s Office (ICO) if you have concerns.

14. Contact

Email: admin@thewbtutors.com